Votive scans your EHR for updates every 2 to 12 hours on weekdays, depending on several factors:

Number of Facilities: The frequency can vary based on how many facilities your company has connected with Votive.

​Number of Residents: The total number of residents across your facilities can influence scan intervals.

​EHR Status: If your EHR is down for maintenance, Votive cannot retrieve updates during that period.

​EHR Functionality Issues: Any partial or complete functionality issues in your EHR can affect Votive's ability to retrieve data.

​EHR Setup: Specific configurations in your EHR can impact how quickly Votive can pull data.

​EHR Response Speed: The speed at which your EHR responds to Votive's data requests is also a factor.

On weekends, Votive may take additional time to retrieve data due to potential maintenance and data auditing activities.

If you encounter any prolonged delays or issues with data updates, please contact our support team for assistance.